Better Conversations. Happier Customers.
Keep you support inhouse or Take advantage our highly train specialists , Customer service agents, Personal Assistant’s and more
Helpfully combines email, live chat, video call, social media, mobile SMS, VoIP, and push notification conversations seamlessly so your support team can focus on creating amazing customer experiences. Collaborate with teammates using assignments, notes, and shared views.
Automate common tasks using machine learning and create macros with natural language so customer messages never slip through the cracks.
Easily manage your customer conversations from multiple storefronts or websites, whether you have one or one hundred. Our full featured helpdesk will help you look professional and maximize efficiency.
Send automated and targeted messages to customers for better engagement using Cues
Chat with customers in Real Time even when you’re not at your desk. Set customizable Office Hours to set expectations with customers. Let Chatbots help with common questions.
Preview customer’s message as they type so you’re always a step ahead. Use our unique Peek functionality to co-browse.
What we love about helpfully is the fact that it helps us provide better support to our customers. It’s easy to keep track of the conversations that our team is involved in and give timely replies to all the questions. Without Helpfully, it would be cumbersome to manage all our communication channels.
Monitor customers’ browsing activity, shopping data, and geolocation on your site and message them directly.
View custom profile data about your customers when they chat with your team. Automatically pull data from 3rd party apps or integrate your own app data via our SDK.
Offer your customers organized self-service support with rich topics and articles.
Your FAQ can be displayed as a Help Site on the domain of your choice, embedded inline on your existing website, displayed within Chat, and used to power your Helpfully chatbots.
Preview customer’s message as they type so you’re always a step ahead. Use our unique Peek functionality to co-browse.
Proactively engage customers with messages and calls to action based on automated triggers and rules.
Automate common workflows with custom triggers on incoming conversations.
Customizable roles and permissions for each agent ensures dashboard privacy and admin controls.
Set your office hours, vacation days, and individual staff shifts to ensure customers never get left in the dark.
Customizable contact forms with dependent fields for your app or website. Automate form responses with Workflows.
Use response templates and searchable FAQ articles to respond to your customers quickly.
Frictionless co-browsing to get a peek at your customers’ roadblocks in real time.
Stay on top of your conversation volume and response times with built in reporting features.
Measure and gauge your team’s effectiveness with automated qualitative and quantative surveys.
Create tags as an admin or add tags on the fly for better organization and intuitive automation.
See when your team is viewing and replying to customer conversations.
Manage multiple support sites for multiple brands in one Helpfully account.
Got a unique workflow? We’ve got an app for that. Helpfully works with the tools your team already loves so you don’t have to change. Simply connect and bring Helpfully with you.
Integrate with your own data backend by building a custom data module within your support dashboard.
We have received tons of awesome testimonials
With Helpfully, we’re able to provide a positive returns experience that goes beyond the traditional transaction to delight customers and build loyalty for our brand
With International Returns, Our team was finally able to provide customers all over the world with the same seamless shopping experience they were providing U.S. customers.
We have a really loyal customer base, and they typically know what item they want to exchange for when they’re making a return. They know they’re going to get Helpfully Credit so they can get the right product, but going the extra mile to make it even more convenient was a priority for us.
Not only does Helpfully weed out risky returners without us ever having to lift a finger or manually cross check, but it also sends reminders to customers who forgot to ship their return or exchange. Both of these features help us minimize risk and eliminate time-consuming manual follow up.